# Customer Support Specialist at 10beauty

- Company: 10beauty
- What the company does: The Manicure, Redesigned. Your standards. Your schedule. The world's only full-service robotic manicure designed for precision, polish, and your pace. Backed by Lerer Hippeau.
- Company website: https://10beauty.co
- Type: Startups
- Level: Mid level
- Location: Burlington, Massachusetts, United States
- Work setup: On-site
- Posted: 2026-10-18
- Apply by: 2026-12-02
- Apply: https://job-boards.greenhouse.io/10beauty/jobs/5268103007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/10beauty-customer-support-specialist/

## About the role

Come join the company who will put 'beauty robotics' on the map! 10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you’ll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company! Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional “in the moment” problem-solving abilities, including staying calm and helpful with frustrated customers on the phone

Tags: People

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/10beauty-customer-support-specialist/