# Senior Customer Success Manager at 11x

- Company: 11x
- What the company does: For Sales, RevOps, and GTM Leaders. Transform your revenue team with digital AI workers that execute, learn, and optimize across all customer touchpoints. Backed by a16z.
- Company website: https://www.11x.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Pay: $150K to $190K base salary per year (USD)
- Posted: 2025-07-09
- Apply by: 2026-10-08
- Apply: https://jobs.gem.com/11x-ai/am9icG9zdDq8eyEoxWtqrxn_tFsQLKau
- Page: https://www.1752.vc/careers/jobs/11x-senior-customer-success-manager/

## About the role

We’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.

## What they're looking for

- 8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 3+ years working with enterprise logos (5,000+ employees)
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win