# AI Support Operations Manager at 15five

- Company: 15five
- What the company does: 15Five is the performance management platform that creates effective managers, highly engaged employees, and top-performing organizations. Backed by 500 Global.
- Company website: https://www.15five.com
- Type: Startups (AI role)
- Level: Senior
- Location: US, Remote
- Work setup: Remote
- Pay: $98K to $115K base salary per year (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.lever.co/15five/ea036e92-ddfa-437a-834e-b4b82286dbac?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/15five-ai-support-operations-manager/

## About the role

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work . We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred, Ada, Forethought, Decagon, or similar also relevant)
- A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers
- An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice
- Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work
- Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels, you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours
- You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/15five-ai-support-operations-manager/