# Manager, Customer Success - Upmarket at 6Sense

- Company: 6Sense
- What the company does: Backed by Battery, Insight and SoftBank VF.
- Company website: http://6sense.com/
- Type: Startups
- Level: Senior
- Location: United States, Remote
- Work setup: Remote
- Pay: $100K to $500K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://boards.greenhouse.io/6sense/jobs/8176720?gh_jid=8176720
- Page: https://www.1752.vc/careers/jobs/6sense-manager-customer-success-upmarket/

## About the role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

## What they're looking for

- 5+ years of people leadership experience leading customer-facing teams within a SaaS organization
- 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles
- Proven track record of building, developing, and retaining high-performing teams
- Experience leading teams responsible for customer retention, adoption, and customer outcomes
- Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption
- Experience coaching teams on executive engagement, account strategy, value realization, and risk management

Tags: Customer Success