# Analyst, Enterprise Service Desk at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Analyst
- Location: Remote in US
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7995782003
- Page: https://www.1752.vc/careers/jobs/abacus-ai-analyst-enterprise-service-desk-3/

## About the role

Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.

## What they're looking for

- Associate's Degree in Technology or related field required
- 2-5 years of experience with Microsoft environments required
- 0-2 years of MSP specific experience preferred
- Network+ and Security+ certifications preferred
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Backup Technologies

Tags: Enterprise Service Desk-Healthcare