# Analyst, Enterprise Service Desk at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Analyst
- Location: Chicago, Illinois, United States; Frisco, Texas, United States; New York, New York, United States
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8001121003
- Page: https://www.1752.vc/careers/jobs/abacus-ai-analyst-enterprise-service-desk-4/

## About the role

The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests. This role serves as an initial point of contact for one of Abacus client across the Financial sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.

## What they're looking for

- Excellent client service skills with the ability to deliver white-glove support
- Strong verbal and written communication skills, with the ability to adapt communication for technical and non-technical audiences
- Ability to demonstrate empathy, professionalism, and urgency when supporting clients and colleagues
- Strong prioritization, organization, and time-management skills in a fast-paced environment
- Process-oriented troubleshooting approach with clear documentation of findings, actions, and next steps
- Ability to work effectively under time constraints and manage multiple active requests

Tags: Enterprise Service Desk-Financial...