# Escalation Engineer, Enterprise Service Desk at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Frisco, Texas, United States; New York, New...
- Work setup: On-site
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8011550003&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/abacus-ai-escalation-engineer-enterprise-service-desk-2/

## About the role

The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organization, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is responsible for preventing them, driving stability, operational maturity, and long-term technical improvement Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Advanced Windows domain administration and troubleshooting
- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
- Storage Area Networks (Nimble, Pure Storage)
- Public cloud platforms (Azure and AWS)
- Multi-factor authentication solutions (Microsoft Authenticator, DUO)
- Backup and recovery solutions (Veeam, MSP360, AWS)

Tags: Enterprise Service Desk-Financial...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/abacus-ai-escalation-engineer-enterprise-service-desk-2/