# Escalation Engineer, Enterprise Service Desk at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote in US
- Work setup: Remote
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8004978003
- Page: https://www.1752.vc/careers/jobs/abacus-ai-escalation-engineer-enterprise-service-desk/

## About the role

The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organization, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is responsible for preventing them, driving stability, operational maturity, and long-term technical improvement

## What they're looking for

- Advanced Windows domain administration and troubleshooting
- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
- Storage Area Networks (Nimble, Pure Storage)
- Public cloud platforms (Azure and AWS)
- Multi-factor authentication solutions (Microsoft Authenticator, DUO)
- Backup and recovery solutions (Veeam, MSP360, AWS)

Tags: Enterprise Service Desk-Financial...