# ITSM Coordinator at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote in US
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8034586003&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/abacus-ai-itsm-coordinator/

## About the role

The ITSM Coordinator is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. ITSM Coordinators serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Associate's Degree in a computer-related field preferred
- 2-4 years of customer service experience required
- 1-3 years of ticket management or triage processes preferred
- Strong customer service orientation and communication skills
- Excellent organizational and multitasking skills
- High attention to detail and ability to manage shifting priorities

Tags: Client Site Services-Healthcare

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/abacus-ai-itsm-coordinator/