# Manager, Enterprise Service Desk (Tier 1) at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Unassigned Office
- Work setup: On-site
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=8015918003&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/abacus-ai-manager-enterprise-service-desk-tier-1/

## About the role

The Manager, Enterprise Service Desk (ESD) is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Staff Oversight: Manage, coach, and support the Tier 1 service desk staff to maximize operational readiness and career pathing
- Talent Development: Oversee the onboarding process for new hires and coordinate continuous technical and customer-service training to ensure up-to-date skillset alignment
- Performance Accountability: Conduct structured performance reviews, lead daily operational huddles to check on backlog progress, and proactively resolve internal roadblocks
- Workforce Management: Design, implement, and maintain complex multi-shift team schedules to ensure stable, cost-effective coverage across all active client service windows
- Target Enforcement: Monitor key performance indicators (KPIs) and service level agreements (SLAs) constantly to ensure team performance targets are met quickly and effectively
- Quality Assurance Auditing: Conduct regular ticket, phone call, and live chat evaluations to maintain exceptional quality standards, professional etiquette, and precise technical documentation

Tags: Enterprise Service Desk-Healthcare

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/abacus-ai-manager-enterprise-service-desk-tier-1/