# Team Lead, Enterprise Service Desk at Abacus.ai

- Company: Abacus.ai
- What the company does: Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
- Company website: https://abacus.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Newark, New Jersey, United States
- Work setup: On-site
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://abacustechnology.com/about/careers/current-vacancies/?gh_jid=7848804003
- Page: https://www.1752.vc/careers/jobs/abacus-ai-team-lead-enterprise-service-desk/

## About the role

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model.

## What they're looking for

- Experience with ConnectWise ITSM platform
- Incident, request, problem, change and major incident management experience
- Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
- Microsoft Server 2016-2025
- Microsoft 365 & Intune
- Entra ID/Active Directory

Tags: Enterprise Service Desk-Healthcare