# Customer Success Manager, Enterprise (New York) at Abnormal

- Company: Abnormal
- What the company does: Abnormal AI is a behavioral AI security platform that protects email, identity, and AI—and stops insider threats. Trusted by 5,000 organizations. Backed by Greylock, Insight and Menlo.
- Company website: https://abnormal.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://abnormal.ai/careers/jobs/7806082003?gh_jid=7806082003
- Page: https://www.1752.vc/careers/jobs/abnormal-customer-success-manager-enterprise-new-york/

## About the role

As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements.

## What they're looking for

- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth

Tags: CSM & Renewals