# L1 Technical Support Engineer at Abnormal

- Company: Abnormal
- What the company does: Abnormal AI is a behavioral AI security platform that protects email, identity, and AI—and stops insider threats. Trusted by 5,000 organizations. Backed by Greylock, Insight and Menlo.
- Company website: https://abnormal.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://abnormal.ai/careers/jobs/7989495003?gh_jid=7989495003
- Page: https://www.1752.vc/careers/jobs/abnormal-l1-technical-support-engineer/

## About the role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

## What they're looking for

- A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms
- Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom
- Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution
- An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences
- Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively
- Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences

Tags: L1 Technical Support