# Senior Director, Customer Success at Abnormal

- Company: Abnormal
- What the company does: Abnormal AI is a behavioral AI security platform that protects email, identity, and AI—and stops insider threats. Trusted by 5,000 organizations. Backed by Greylock, Insight and Menlo.
- Company website: https://abnormal.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-08-18
- Apply by: 2026-10-08
- Apply: https://abnormal.ai/careers/jobs/7896809003?gh_jid=7896809003
- Page: https://www.1752.vc/careers/jobs/abnormal-senior-director-customer-success/

## About the role

Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some of our largest global customers.

## What they're looking for

- 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment, 5+ years leading large or multi-level teams
- Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space
- Strong business acumen and ability to partner with senior executives at Fortune 500 organizations
- Demonstrated ability to scale teams and processes in a high-growth environment
- Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration
- Exceptional communication, executive presence, and relationship management skills

Tags: CSM & Renewals