# Customer Success Manager II at AbsenceSoft

- Company: AbsenceSoft
- What the company does: At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Backed by Norwest.
- Company website: https://absencesoft.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $76K to $95K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://ats.rippling.com/absencesoft/jobs/b555a600-f886-490d-88ac-7091c6e87303
- Page: https://www.1752.vc/careers/jobs/absencesoft-customer-success-manager-ii/

## About the role

We’re seeking an experienced and strategic Customer Success Manager II to join our team. In this role, you’ll partner closely with our customers to ensure they realize the full value of our leave management SaaS platform. You’ll build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes. This is a great opportunity for someone who thrives on collaboration, problem-solving, and making a meaningful impact for both clients and colleagues.

## What they're looking for

- Manage a portfolio of customers, serving as their primary advocate and trusted advisor
- Drive platform adoption and engagement through onboarding, training, and success planning
- Identify risks to retention and develop proactive strategies to mitigate them
- Partner with customers to uncover opportunities for expanded usage and value realization
- Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions
- Escalate and manage resolution of complex customer issues

Tags: Customer