# Senior Director, Customer Education at AbsenceSoft

- Company: AbsenceSoft
- What the company does: At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Backed by Norwest.
- Company website: https://absencesoft.com/
- Type: Startups
- Level: Principal and up
- Location: Remote United States
- Work setup: Remote
- Pay: $130K to $150K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://ats.rippling.com/absencesoft/jobs/7d0c2355-93ce-443a-b274-e886b42cb711
- Page: https://www.1752.vc/careers/jobs/absencesoft-senior-director-customer-education/

## About the role

AbsenceSoft University is our growing education platform for customers, partners, and employees, and we're looking for a Senior Director, Customer Education who's ready to get hands-on. This role sets the direction for AbsenceSoft's training and certification programs while directly contributing to the content itself.

## What they're looking for

- Set the strategy and content roadmap for AbsenceSoft University, building the calendar that turns priorities into fully developed courses and certifications
- Own the certification program end-to-end — exam design and content, renewal tracking, and the roadmap for new credentials — serving as final reviewer for all compliance-sensitive training material
- Hire, coach, and manage a small team, holding everyone — including yourself — to a high bar for performance and accountability
- Partner with Product to keep training current as new features ship and ensure customers are properly enabled
- Oversee the learning platform, including its integration with internal systems and single sign-on for both employees and customers
- Report on program health and results to leadership, proactively escalating risks or delays

Tags: Customer