# Senior Manager, Customer Success at AbsenceSoft

- Company: AbsenceSoft
- What the company does: At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Backed by Norwest.
- Company website: https://absencesoft.com/
- Type: Startups
- Level: Senior
- Location: Remote United States
- Work setup: Remote
- Pay: $101K to $126K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://ats.rippling.com/absencesoft/jobs/db72bde9-026d-4508-b8c0-29b1638f7992
- Page: https://www.1752.vc/careers/jobs/absencesoft-senior-manager-customer-success/

## About the role

We're looking for a Senior Manager, Customer Success to lead a team of customer success professionals while operating with a scope that extends well beyond direct team management. Beyond driving client outcomes and team performance, you'll build the scalable frameworks, processes, and systems that elevate the broader CS organization — contributing to CS strategy, participating in customer-facing and industry initiatives, and leading cross-functional efforts that strengthen how AbsenceSoft delivers value at scale.

## What they're looking for

- Lead, coach, and develop a team of customer success professionals to deliver exceptional client experiences and measurable outcomes
- Establish and track team KPIs, including adoption, retention, customer health scores, and satisfaction metrics
- Recruit, develop, and retain top CS talent, building a pipeline of promotion-ready professionals
- Serve as an escalation point for complex customer issues and strategic accounts
- Identify systemic gaps or inefficiencies in how the CS team operates, and design and implement the scalable frameworks, playbooks, and processes that address them across the broader organization
- Represent AbsenceSoft externally through customer events, advisory boards, industry forums, or other thought leadership opportunities

Tags: Customer