# Manager, Customer Experience - Overnight at ActiveCampaign

- Company: ActiveCampaign
- What the company does: Go beyond marketing automation with ActiveCampaign's autonomous marketing platform. Your team of AI agents handles email, SMS, WhatsApp and more for you, backed by billions of data points.
- Company website: https://www.activecampaign.com
- Type: Startups
- Level: Senior
- Location: Heredia
- Work setup: Hybrid
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/activecampaign/00bdbec9-348a-4961-bd97-f0c9b26326b4
- Page: https://www.1752.vc/careers/jobs/activecampaign-manager-customer-experience-overnight/

## About the role

Are you an experienced customer experience leader with a passion for driving team excellence and solving complex problems in a fast-paced SaaS environment? ActiveCampaign is seeking a Manager, Customer Experience in Costa Rica who isn't afraid to dive into the trenches while driving high-level strategy.

## What they're looking for

- 2+ years of frontline leadership / managerial experience in a SaaS, tech support, or customer support environment (B2B or B2C)
- Bilingual fluency in English and Spanish (written and verbal), with excellent interpersonal and people management skills
- Ability to work the standard schedule of 2:00 AM - 10:00 AM (Costa Rica time)
- Proven track record of coaching and developing individual contributors to drive high performance in a rapid-growth tech environment
- Strong analytical, troubleshooting, and root cause analysis skills to investigate complex operational issues and align metrics cross-functionally
- Demonstrated comfort leveraging AI-enabled tools and automation to simplify workflows, eliminate manual steps, and support responsible adoption within the team

Tags: Customer Experience