# Customer Success Associate at Adaptive

- Company: Adaptive
- What the company does: Human security for the AI era. Adaptive unifies security awareness training, phishing simulations, agentic email security, and AI governance. Backed by a16z.
- Company website: https://www.adaptivesecurity.com
- Type: Startups
- Level: Associate
- Location: NYC
- Work setup: On-site
- Pay: $90K to $100K base salary per year (USD)
- Posted: 2026-07-29
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/adaptivesecurity/1c44a646-5865-4e69-a702-8c605fe595ac
- Page: https://www.1752.vc/careers/jobs/adaptive-customer-success-associate/

## About the role

We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the “face of the product”, you will ensure customers see immediate and lasting value from our platform.

## What they're looking for

- 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills and a customer-first mindset
- Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment
- A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers

Tags: Customer Success