# Customer Success Manager at Adaptive Real Estate

- Company: Adaptive Real Estate
- What the company does: AI agents handle job costing, AP, billing, and WIP for construction companies. Works with QuickBooks, Foundation, and Sage. No ERP migration needed. Backed by Pear VC.
- Company website: https://www.adaptive.build/
- Type: Startups
- Level: Senior
- Location: Boston
- Work setup: On-site
- Pay: $90K to $110K base salary per year (USD)
- Posted: 2026-07-09
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/Adaptive/25678d70-b56f-4a14-8c7c-a65af92d5e34
- Page: https://www.1752.vc/careers/jobs/adaptive-real-estate-customer-success-manager/

## About the role

As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager of Customer Success and collaborating closely with our existing team of CSMs, you'll own the end-to-end onboarding experience, drive ongoing adoption and value realization, and grow each account by expanding the team of AI agents running their accounting.

## What they're looking for

- 3+ years of SaaS Customer Success, Onboarding, or Enablement experience
- Demonstrated track record of managing full-lifecycle customer relationships and driving both retention and expansion revenue (upsell/cross-sell)
- Technical aptitude: comfortable configuring software, working with integrations and APIs, reading and interpreting data, and troubleshooting technical issues directly with customers and engineers
- Exceptional verbal and written communication skills, with an ability to simplify complex technical concepts
- Data-driven mindset, comfortable using CRMs, reporting tools, and customer health platforms
- Highly organized, self-starter attitude, thrives in a fast-paced, evolving environment

Tags: GTM