# Senior Customer Success Manager at Adaptive

- Company: Adaptive
- What the company does: Human security for the AI era. Adaptive unifies security awareness training, phishing simulations, agentic email security, and AI governance. Backed by a16z.
- Company website: https://www.adaptivesecurity.com
- Type: Startups
- Level: Senior
- Location: NYC
- Work setup: On-site
- Pay: $135K to $150K base salary per year (USD)
- Posted: 2026-07-29
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/adaptivesecurity/33fe6ab3-0965-4c72-9443-c61b856d1ece
- Page: https://www.1752.vc/careers/jobs/adaptive-senior-customer-success-manager/

## About the role

We are rapidly growing our Customer Success team. This is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the “face of the product”, you will ensure customers see immediate and lasting value from our platform.

## What they're looking for

- 4+ years of experience in a Customer Success, Implementation, Client Support, or similar role at a SaaS company
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills and a customer-first mindset
- Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment
- Experience working with cross-functional teams to identify solutions to technical problems and quickly remediate for clients
- A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers

Tags: Customer Success