# Team Lead - Quality Assurance, Support Excellence at Adyen

- Company: Adyen
- What the company does: Run payments, manage your data, and offer financial products in one platform. Adyen is purpose-built for the world. Backed by Index and ICONIQ.
- Company website: http://adyen.com/
- Type: Startups
- Level: Senior
- Location: Chicago
- Work setup: On-site
- Pay: $160K to $220K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/adyen/jobs/8126909
- Page: https://www.1752.vc/careers/jobs/adyen-team-lead-quality-assurance-support-excellence/

## About the role

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

## What they're looking for

- 7+ years of experience in Quality Assurance or Support, including 5+ years leading QA teams
- Proven experience designing and implementing successful AI-led QA solutions with demonstrable positive impact on the customer experience
- Deep expertise in QA methodologies, including quality frameworks, scoring systems, key analytics and measures, RCA, calibration, coaching excellence and audit readiness
- Experience operating in a regulated environment, with a strong grasp of compliance, controls, and documentation requirements
- A strategic thinker who can define a clear direction and make effective tradeoffs in a resource-constrained environment and also operate tactically to deliver quick wins and address high-impact, low-effort opportunities
- A data-driven operator who uses metrics and insights to guide decisions and measure impact and can take a holistic view of quality that’s tailored for the complexity and high bar of our customer needs

Tags: Support