# Customer Success Specialist, Scale at Affinity

- Company: Affinity
- What the company does: Affinity helps private equity and VC firms source deals, manage relationships, and close faster with AI-powered relationship intelligence and automated data capture. Backed by Y Combinator.
- Company website: https://itsaffinity.com
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $66K to $90K base salary per year (USD)
- Posted: 2026-09-30
- Apply by: 2026-11-14
- Apply: https://jobs.ashbyhq.com/affinity.co/c792cf15-fb09-461f-83c3-3d6f2500117b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/affinity-customer-success-specialist-scale/

## About the role

At Affinity, we're passionate about our customers' success and looking for a resourceful, results driven Customer Success Specialist to join our Scale team. This role blends two things: managing a large, global portfolio of Scale customers day to day, and helping build the scalable, one to many programs that let a lean team deliver a great experience across a much larger book than a traditional 1:1 CSM model allows. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1-2 years of experience as a Customer Success Manager, Account Manager, CS programs, CS operations, Lifecycle Marketing, or similar role
- Track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
- Experience managing high volumes of accounts at scale, driving adoption and renewals
- Experience designing or running scalable, tech touch programs for a large book of accounts, not just 1:1 account management
- Excellent interpersonal skills with a history of building strong business relationships
- A clear communicator, comfortable presenting your work to teammates and cross functional partners

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/affinity-customer-success-specialist-scale/