# Customer Operations Associate I at Affirm

- Company: Affirm
- What the company does: Buy now pay later without the fees. Flexible payment options with longer plans, lower payments, and no fees. Pay in 4 interest-free or get more time and see your total cost upfront. Backed by Battery, Khosla and Lightspeed.
- Company website: http://www.affirm.com/
- Type: Startups
- Level: Associate
- Location: Remote US
- Work setup: Remote
- Pay: $50K to $70K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://job-boards.greenhouse.io/affirm/jobs/8040790003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/affirm-customer-operations-associate-i/

## About the role

Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers
- Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
- Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types
- Participate and assist in ongoing training to develop new skills and responsibilities
- Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
- Participate in the incubation phase of new products and features and assist with ad-hoc projects as needed

Tags: Customer Ops Servicing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/affirm-customer-operations-associate-i/