# Lead, Technical Account Management (SMB Merchants) at Affirm

- Company: Affirm
- What the company does: Buy now pay later without the fees. Flexible payment options with longer plans, lower payments, and no fees. Pay in 4 interest-free or get more time and see your total cost upfront. Backed by Battery, Khosla and Lightspeed.
- Company website: http://www.affirm.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Pay: $165K to $225K base salary per year (USD)
- Posted: 2026-08-13
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/affirm/jobs/7849657003
- Page: https://www.1752.vc/careers/jobs/affirm-lead-technical-account-management-smb-merchants/

## About the role

In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale.

## What they're looking for

- Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants
- Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
- Forecast the demand for TAMs and recruit as necessary
- Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met
- At least five years in a b2b customer facing technical role and three years as a people manager
- A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience

Tags: Infrastructure Platform Eng