# Senior Support Engineer I at Afresh

- Company: Afresh
- What the company does: Afresh is the AI platform for grocery retail. We help retailers reduce shrink, improve in-stock rates, and run smarter operations from the store to the DC. Backed by Insight.
- Company website: https://www.afresh.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $130K to $195K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://job-boards.greenhouse.io/afresh/jobs/6222506004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/afresh-senior-support-engineer-i/

## About the role

As a Senior Support Engineer at Afresh, you are the person who understands how our platform actually behaves for our grocery partners. You have deep technical support, solutions, or data engineering experience, you communicate with equal clarity to a store director and a staff engineer, and you are excited to reduce fresh food waste in the grocery industry. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own our most complex escalations end to end — data mapping defects, recommendation and forecast anomalies, and integration or data-feed failures
- Define and report the numbers that prove impact: baseline before you build, quantify after, and publish on a regular cadence in channels where the appropriate teams and leaders can see it
- Multiply the team rather than absorb its hardest work: mentor Tier 1 and Tier 2 engineers, lead training, and write the playbooks and source-of-truth documentation that let others resolve what only you can resolve today
- Be visible outside Support — present in Tech Demos, post data-driven updates in company-wide channels, join account reviews, and represent Support in cross-functional forums
- Master partner-specific behavior across our retailers and their banners, and serve as the escalation point when a judgment call needs to reach Product, Engineering, or the customer directly

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/afresh-senior-support-engineer-i/