# Principal Program Manager, Customer Success at Agility Robotics

- Company: Agility Robotics
- What the company does: Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments. Backed by SoftBank VF.
- Company website: https://www.agilityrobotics.com/
- Type: Startups
- Level: Principal and up
- Location: Hybrid- Pittsburgh, PA or Salem, OR
- Work setup: Hybrid
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://www.agilityrobotics.com/about/job-post?gh_jid=6188551004
- Page: https://www.1752.vc/careers/jobs/agility-robotics-principal-program-manager-customer-success/

## About the role

This Principal Program Management role will coordinate internal workstreams and own the customer outcome across every function that touches it. This person will lead the most complex, highest-stakes customer programs and demonstrate the level of customer-centric focus and accountability that the rest of the team can learn from and follow. Your approach to preparation, execution, and customer communications will be the benchmark for how the Program Management function operates.

## What they're looking for

- Set the standard for customer-facing preparation — ensure that your CAP team knows every open commitment, every risk, and every recent development on your program
- Own the customer relationship at the program level — building and maintaining trust through transparency, follow-through, and data, not ungrounded optimism and vague responses
- Define and track delivery KPIs that reflect actual customer outcomes — throughput, uptime achieved, acceptance gates passed — in addition to internal quality metrics
- Identify and escalate systemic issues that affect multiple customer programs — fleet reliability, release readiness, robot skills gaps — and help to drive them to resolution
- Establish program management practices and capabilities through demonstration — your templates, your rigor, your preparation become the standard others will learn from
- Direct experience in robotics, automation, warehouse/logistics technology, or similarly complex electromechanical systems deployed in real production environments

Tags: Commercial