# Team Lead - Technical Support Engineer US at Aidoc

- Company: Aidoc
- What the company does: Aidoc delivers clinical AI that empowers healthcare providers with faster, more accurate decision support. Explore how our clinical AI solutions enhance patient care. Backed by General Catalyst and SoftBank VF.
- Company website: https://www.aidoc.com/
- Type: Startups
- Level: Senior
- Location: US
- Work setup: On-site
- Posted: 2026-07-16
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/aidocmedical/jobs/4926487101
- Page: https://www.1752.vc/careers/jobs/aidoc-team-lead-technical-support-engineer-us/

## About the role

Aidoc is looking for a Support Manager to lead a team of Technical Support Engineers responsible for advanced troubleshooting of the Aidoc platform and the clinical, radiological workflows it operates within.

## What they're looking for

- 7+ years in enterprise software or cloud-native SaaS, including 3+ years managing technical support or escalation engineering teams
- 3+ years of hands-on experience as a Support Engineer, DevOps Engineer, SRE, or Tier 3 Escalation Engineer prior to moving into management
- Proven track record in KPI management and driving engineer performance and customer satisfaction
- A customer-obsessed mindset! You treat every hospital, radiologist, and IT stakeholder's problem as your own, and you build a team that does the same
- Experience supporting healthcare IT, medical imaging, or clinical software (PACS, RIS, EHR, DICOM/HL7 integrations)

Tags: Delivery