# Technical Support Engineer at Aidoc

- Company: Aidoc
- What the company does: Aidoc delivers clinical AI that empowers healthcare providers with faster, more accurate decision support. Explore how our clinical AI solutions enhance patient care. Backed by General Catalyst and SoftBank VF.
- Company website: https://www.aidoc.com/
- Type: Startups
- Level: Mid level
- Location: US
- Work setup: On-site
- Posted: 2026-06-22
- Apply by: 2026-10-08
- Apply: https://job-boards.eu.greenhouse.io/aidocmedical/jobs/4905355101
- Page: https://www.1752.vc/careers/jobs/aidoc-technical-support-engineer/

## About the role

We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world.

## What they're looking for

- Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights
- A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role
- Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues
- Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments
- Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers

Tags: Delivery