# Business Process Improvement Manager at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://careers.airbnb.com/positions/8325376?gh_jid=8325376&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/airbnb-business-process-improvement-manager/

## About the role

The Business Process Manager will be a senior individual contributor within the Service Optimization team, part of the Community Service Organization. This role advances the team's process engineering discipline by designing systems where problems do not occur, rather than only improving processes that already exist. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Develop business strategies within Service Optimization and Community Support across people, process, and technology
- Lead the operationalization of strategies across Community Support and other cross functional teams such as Policy, Finance, and Product
- Apply and coach others to apply a systems thinking lens to every problem: map full upstream and downstream context before prescribing solutions, identifying where the real problem lives rather than where it surfaces
- Use process simulation to model how a designed process will behave under real-world conditions, stress-testing assumptions about volume, variation, and failure modes before a design is deployed
- Implement process measurement systems from the start of every design: establish KPIs, deploy statistical process control methods, and track outcomes post-launch to confirm improvements hold
- Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that improvements are sustained over time

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/airbnb-business-process-improvement-manager/