# Complex Claims Manager at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8153094?gh_jid=8153094
- Page: https://www.1752.vc/careers/jobs/airbnb-complex-claims-manager/

## About the role

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

## What they're looking for

- Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation
- Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders
- Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority
- Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies
- Management of claims which impact Airbnb Financials and the Captive
- Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims

Tags: Operations