# Lead, Advanced Analytics, Community Support at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-13
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8125981?gh_jid=8125981
- Page: https://www.1752.vc/careers/jobs/airbnb-lead-advanced-analytics-community-support/

## About the role

We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.

## What they're looking for

- Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
- Drive day to day analytics and create scalable data tools
- Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community
- You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships
- You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey
- Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network

Tags: Analytics