# Product Manager, Services at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA, Seattle WA, New York, NY
- Work setup: On-site
- Posted: 2026-07-23
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8081925?gh_jid=8081925
- Page: https://www.1752.vc/careers/jobs/airbnb-product-manager-services/

## About the role

Airbnb has always been about where you stay. Guest Services is about everything that makes a trip more convenient and special once you're there. A private chef cooking dinner in your home. A massage after a day of hiking. A photographer to capture the trip. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits.

## What they're looking for

- Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off
- Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill
- Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are
- Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation
- Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what's great for guests is also sustainable for the hosts and partners delivering the service
- Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy

Tags: Product Management