# Senior Manager, Quality, Specialty at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://careers.airbnb.com/positions/8114342?gh_jid=8114342
- Page: https://www.1752.vc/careers/jobs/airbnb-senior-manager-quality-specialty/

## About the role

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

## What they're looking for

- Own and execute the Speciality quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact
- Establish quality operating models with shared governance, consistent calibration standards, and clear accountability frameworks, while preserving the differentiation that each function requires
- Represent Specialty quality in WBRs, MBRs, QBRs, and executive reviews, deliver a proactive narrative that surfaces emerging risks
- Oversee QA evaluation execution across all Specialty functions and partner sites globally, ensuring consistent application of QA processes and frameworks
- Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching
- Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes

Tags: Community Support