# Senior Programs & Business Operations Lead at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-27
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8163221?gh_jid=8163221
- Page: https://www.1752.vc/careers/jobs/airbnb-senior-programs-and-business-operations-lead/

## About the role

How we surface Experiences is one of the biggest untapped demand levers we have. Recent signals (manual ranking outperforming the algorithm in places) point to a real gap: no one owns the demand-side merchandising strategy that sits on top of ranking. This role fills that gap. It is a biz ops and product ops hybrid focused on discoverability and merchandising: what we surface, to whom, and when.

## What they're looking for

- Define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests
- Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap
- Prioritize experiments that improve discoverability and translate results into decisions
- Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking
- Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership
- Keep the product-to-ops conversation active, including through periods of reduced Product coverage

Tags: Business Operations/Analysis