# Staff Platform Manager, Conversational Products at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-19
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8136554?gh_jid=8136554
- Page: https://www.1752.vc/careers/jobs/airbnb-staff-platform-manager-conversational-products/

## About the role

You will own the platform that determines how our AI Assistant reasons, retrieves, and responds: the layer that interprets each request and routes it, the knowledge and capabilities the assistant draws on, the actions it can take to actually resolve an issue, and the evaluation systems that keep it safe and accurate at scale.

## What they're looking for

- Set the product direction for how the assistant reasons and responds, and paint a multi-quarter vision with the customer at the center, align that vision with senior leaders and cross-functional partners
- Work fluently with production data. Explore the data directly, use modern AI tools and coding agents to move fast, validate an analysis, and dig in yourself to tell when a result doesn't look right
- Build new capabilities end to end, from spotting the need through the hands-on work that makes the behavior real and gets it calibrated with human input
- Decide what a correct, complete resolution looks like for each kind of user problem, and get engineering, policy, and knowledge partners aligned around that definition
- Define what success means in measurable terms: how often issues get fully resolved, how accurate and safe the answers are, and the bar that a change needs to clear in order to launch
- Own launch readiness for major model and platform changes, balancing speed to learn against the safety and risk work that has to happen before anything scales

Tags: Product Management