# Vendor Manager, Operational Vendor Support (Insurance) at Airbnb

- Company: Airbnb
- What the company does: Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
- Company website: http://www.airbnb.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-08-11
- Apply by: 2026-10-12
- Apply: https://careers.airbnb.com/positions/8120259?gh_jid=8120259
- Page: https://www.1752.vc/careers/jobs/airbnb-vendor-manager-operational-vendor-support-insurance/

## About the role

The AirCover team is charged with managing and growing the AirCover business inside of Airbnb. We have a responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

## What they're looking for

- Own the day-to-day management and performance oversight of an assigned portfolio of vendors within established team strategy and governance
- Lead daily/weekly performance forums, synthesizing multiple sources of operational and financial data to diagnose root causes, structure trade-off decisions, and drive action planning and accountability with vendors
- Use judgment to resolve complex operational issues and recommend trade-offs using established frameworks and data inputs
- Lead quality and calibration programs across the vendor portfolio, structuring action plans to remediate opportunities and coaching vendors and less experienced colleagues on quality standards and remediation approaches
- Contribute to team culture, onboarding, and change-management efforts on a recurring basis, at times in a team-lead capacity
- 6+ years of experience in vendor management, claims adjusting, or outsourcing management, with demonstrated experience taking on greater scope, leading initiatives, or mentoring others

Tags: Community Support