# Director, Forward Deployed Engineering & AI GTM Lead at Aircall

- Company: Aircall
- What the company does: AI-powered customer communications platform to unify channels, automate tasks, & provide insights. Integrate with CRM & helpdesk. 250+ integrations like Hubspot, Salesforce. Backed by 500 Global.
- Company website: https://aircall.io
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York Office
- Work setup: Hybrid
- Pay: $200K to $230K base salary per year (USD)
- Posted: 2026-03-05
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7
- Page: https://www.1752.vc/careers/jobs/aircall-director-forward-deployed-engineering-and-ai-gtm-lead-3/

## About the role

The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent . This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.

## What they're looking for

- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred
- Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
- Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems, ability to code in at least one language (e.g., Python or JavaScript)
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field
- Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices
- Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery

Tags: Solution Engineering