# Senior Fraud Operations Specialist at Aircall

- Company: Aircall
- What the company does: AI-powered customer communications platform to unify channels, automate tasks, & provide insights. Integrate with CRM & helpdesk. 250+ integrations like Hubspot, Salesforce. Backed by 500 Global.
- Company website: https://aircall.io
- Type: Startups
- Level: Senior
- Location: Remote NY
- Work setup: Remote
- Pay: $66K to $68K base salary per year (USD)
- Posted: 2026-05-07
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/aircall/afd7132f-de84-42ff-a675-7f1b91edea05
- Page: https://www.1752.vc/careers/jobs/aircall-senior-fraud-operations-specialist/

## About the role

We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers. Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.

## What they're looking for

- 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
- Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
- Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity
- Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
- Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
- Experience with fraud detection tools , case management platforms (e.g. Zendesk), and industry best practices

Tags: Support Ops