# Customer Support Specialist at Aiwyn

- Company: Aiwyn
- What the company does: Designed for modern accounting firms, Aiwyn delivers relationship-centered automation across payments, practice management, client experience, and tax. Backed by Bessemer.
- Company website: https://www.aiwyn.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (US-based)
- Work setup: Remote
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://jobs.ashbyhq.com/aiwyn/2de6afb7-5868-4858-a21f-71750cc22475
- Page: https://www.1752.vc/careers/jobs/aiwyn-customer-support-specialist/

## About the role

Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience. Assist in the setup, configuration, and optimization of our software for new and existing customers.

## What they're looking for

- 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training
- Excellent problem-solving skills with a proactive approach to troubleshooting
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users
- Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment
- Experience with structured query language (SQL)
- Strong process-oriented mindset with a focus on continuous improvement and operational efficiency

Tags: Support, Admin