# Enterprise Customer Success Manager at Aiwyn

- Company: Aiwyn
- What the company does: Designed for modern accounting firms, Aiwyn delivers relationship-centered automation across payments, practice management, client experience, and tax. Backed by Bessemer.
- Company website: https://www.aiwyn.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote (US based)
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/aiwyn/276264ce-8857-4298-a4f5-6c26c1d2711b
- Page: https://www.1752.vc/careers/jobs/aiwyn-enterprise-customer-success-manager/

## About the role

An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.

## What they're looking for

- A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years
- Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change
- High EQ, adept at managing multiple stakeholder relationships
- Demonstrated success in increasing renewal rates and building effective renewal processes
- Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required
- Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation

Tags: Customer Success