# Associate Director, Customer Engagement at AKASA

- Company: AKASA
- What the company does: AKASA provides generative AI (GenAI) solutions for the healthcare revenue cycle, from prior auth to CDI to coding to claims management. Backed by a16z.
- Company website: https://akasa.com
- Type: Startups
- Level: Principal and up
- Location: South San Francisco
- Work setup: Remote
- Pay: $140K to $175K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.ashbyhq.com/akasa/c712bf1c-0a9d-481a-a8e1-014259dc7389
- Page: https://www.1752.vc/careers/jobs/akasa-associate-director-customer-engagement/

## About the role

As a member of the Customer Engagement team, you will report to the Head of Deployment and lead cross-functional projects by facilitating the delivery of our products to customers through the implementation process. Additionally, you will continue the relationship with the customer post implementation by showing ROI and assisting with ongoing product maintenance.

## What they're looking for

- Bachelor's Degree and/or relevant experience
- 8+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale
- Healthcare experience preferred
- Expertise in technical implementations
- Must have client-facing experience in an enterprise software and professional services or consulting environment
- Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals across multiple project simultaneously

Tags: Deployment Customer Engagement