# Senior Technical Support Engineer at Alloy

- Company: Alloy
- What the company does: Alloy is the global AI-powered risk management platform that accelerates onboarding, stops financial crime, and simplifies compliance. Backed by Lightspeed and Felicis.
- Company website: https://alloy.com/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $105K to $125K base salary per year (USD)
- Posted: 2026-07-14
- Apply by: 2026-10-08
- Apply: https://www.alloy.com/about/jobs/detail?gh_jid=8597386002&gh_jid=8597386002
- Page: https://www.1752.vc/careers/jobs/alloy-senior-technical-support-engineer/

## About the role

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.

## What they're looking for

- 3+ years of experience in technical support, ideally in a B2B SaaS environment
- Demonstrated ability to own and resolve high-stakes or technically complex issues
- Excellent verbal and written communication skills, especially under pressure
- Experience working cross-functionally with Product and Engineering teams
- Proven ability to mentor others and contribute to a strong team culture
- Strong troubleshooting skills with APIs, logs, and developer tools

Tags: Technical Solutions