# Technical Support Engineer, Triage & Discovery at Alloy

- Company: Alloy
- What the company does: Alloy is the global AI-powered risk management platform that accelerates onboarding, stops financial crime, and simplifies compliance. Backed by Lightspeed and Felicis.
- Company website: https://alloy.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $75K to $95K base salary per year (USD)
- Posted: 2026-04-15
- Apply by: 2026-10-08
- Apply: https://www.alloy.com/about/jobs/detail?gh_jid=8509359002&gh_jid=8509359002
- Page: https://www.1752.vc/careers/jobs/alloy-technical-support-engineer-triage-and-discovery/

## About the role

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.

## What they're looking for

- 1–3 years of experience in technical support, customer success, or a similar customer-facing technical role
- Comfort with APIs, logs, and authentication concepts. You can read basic JavaScript, identify data types, and reason through what an API request is doing—even if you’re not writing code all day
- Solid judgment about when to keep digging vs. when to hand something off. You’re not trying to prove you can own everything—you’re trying to get the customer to the right answer as fast as possible
- Organized in a reactive environment. A busy queue doesn’t rattle you, and your notes are something other people can actually use
- Hands-on, passionate, and creative problem solver with the ability to lead clients to success
- Excellent customer management skills to address and prevent escalated issues by collaborating and networking with cross-functional teams to deliver solutions that customers need

Tags: Technical Solutions