# Director, Customer Success at Aloft

- Company: Aloft
- What the company does: Aloft provides an FAA approved airspace and fleet management platform, powering mission-critical drone operations for public safety and the enterprise. Backed by a16z.
- Company website: https://www.aloft.ai
- Type: Startups (AI role)
- Level: Principal and up
- Location: U.S. (Remote)
- Work setup: Remote
- Posted: 2026-05-28
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/versaterm/jobs/5234362008
- Page: https://www.1752.vc/careers/jobs/aloft-director-customer-success-2/

## About the role

AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.

## What they're looking for

- Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives
- Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness
- Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact
- Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams
- Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts
- Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support

Tags: Partner Success (410)