# Associate, Customer & Product Support at AlphaSense

- Company: AlphaSense
- What the company does: Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
- Company website: https://www.alpha-sense.com/
- Type: Startups
- Level: Associate
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/alphasense/jobs/8499256002
- Page: https://www.1752.vc/careers/jobs/alphasense-associate-customer-and-product-support/

## About the role

We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health.

## What they're looking for

- An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role
- You possess a customer-first mindset and enjoy working through complex problems to find solutions
- You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed
- You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise
- You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms
- You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure

Tags: Customer Success