# Cloud Support Engineer at AlphaSense

- Company: AlphaSense
- What the company does: Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
- Company website: https://www.alpha-sense.com/
- Type: Startups
- Level: Mid level
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/alphasense/jobs/8495375002
- Page: https://www.1752.vc/careers/jobs/alphasense-cloud-support-engineer/

## About the role

We are looking for a proactive Cloud Support Engineer to join our dynamic team. In this role, you will own technical problems end-to-end within your scope including investigating, diagnosing and resolving customer issues across SaaS and private cloud environments. In your role day-to-day, you will collaborate closely with senior engineers and technical customer contacts on more complex cases.

## What they're looking for

- A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud operations or a related field
- A clear communicator in writing and on customer calls, with the ability to explain technical concepts with appropriate clarity
- A problem-solver with a proactive, customer-first mindset and an eye for surfacing risks early
- Adaptable, eager to continuously learn, and willing to ask for help when blocked
- Energized by being part of an entrepreneurial team and willing to pull your own weight to help the team succeed
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

Tags: Customer Success