# Customer Operations Manager, Gainsight at AlphaSense

- Company: AlphaSense
- What the company does: Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
- Company website: https://www.alpha-sense.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://job-boards.greenhouse.io/alphasense/jobs/8782538002
- Page: https://www.1752.vc/careers/jobs/alphasense-customer-operations-manager-gainsight/

## About the role

We're seeking a Customer Operations Manager, to own the build, quality, and ongoing maintenance of our Gainsight content— including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content.

## What they're looking for

- 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)
- Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)
- Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply
- Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies
- Rigorous approach to QA and documentation, comfortable establishing process and standards where none exist
- Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred

Tags: Marketing