# Customer Success Associate at AlphaSense

- Company: AlphaSense
- What the company does: Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
- Company website: https://www.alpha-sense.com/
- Type: Startups
- Level: Associate
- Location: Chicago; New York, New York, United States
- Work setup: On-site
- Posted: 2026-07-24
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/alphasense/jobs/8600929002
- Page: https://www.1752.vc/careers/jobs/alphasense-customer-success-associate/

## About the role

The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action.

## What they're looking for

- A client-facing professional with 1+ years of experience in high volume outreach or user support
- Comfortable speaking with a wide range of user types and guiding them through platform training, able to distill and explain complex issues in simple terms
- Strong at building rapport and keeping conversations clear and simple
- Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
- Motivated, organized, and able to manage multiple tasks in a fast paced environment
- A strong communicator who works well in a team oriented setting

Tags: Customer Success