# ITSM Operations Lead at Altera

- Company: Altera
- What the company does: Backed by a16z.
- Company website: https://www.altera.com
- Type: Startups
- Level: Senior
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://altera.wd1.myworkdayjobs.com/en-US/Altera/job/Bengaluru-Karnataka-India/ITSM-Operations-Lead_R03138
- Page: https://www.1752.vc/careers/jobs/altera-itsm-operations-lead/

## About the role

We are seeking an experienced ITSM Operations Lead to drive the operational efficiency, governance, and strategy of our IT Service Management ecosystem. In this role, you will lead the adoption and execution of ITIL best practices across Incident, Problem, Change, and Configuration Management. You will work closely with cross-functional technical teams, business stakeholders, and service desk analysts to maintain system availability, optimize service delivery, and reduce mean time to resolution (MTTR).